Thinking about trying SpringboardVR?

  • Do you provide turnkey solutions?

    Yes we do. We provide turnkey solutions in North America and have partners in Europe and the Middle East. Please send us a contact form specifying your location and any other relevant information and a member from our sales team will follow up promptly.

    Contact us here.

  • Can I get on the phone and talk with someone about this product?
    Absolutely! Call us at +1 (855) 728-7155 and we are happy to answer any questions you have!
  • Do I need a server to run SpringboardVR?

    Our software is cloud-based so you do not need a server. The Experience Launcher needs to be downloaded and installed on each PC, but the Admin Panel is a web application and therefore can be accessed through any device connected to the internet. We recommend an iPad or Android tablet.

  • How much does SpringboardVR cost?

    SpringboardVR's software costs $30 USD per month per station. Our software includes the following core features:

    1. Admin Panel to manage your stations (web application).
    2. Online booking system. Click here to see it in action.
    3. In-HMD Experience Launcher.

    We offer volume discounting at 10+ stations where the price drops to $25 USD per month per station. At 25+ stations, we discuss a discount on a case by case basis.

    The cost for content (commercial licenses) is in addition to the cost of the software since we are simply the licensing platform, not the content creators. For a full list of available experiences and their associated prices, please refer to our Marketplace here.

  • Does the 30-day free trial include commercial licensing?

    No, it does not. We require you to be a paying customer with your billing information on file since developers distribute Steam keys for free. However, you can simply add your own content during the free trial.

  • Can I set the software up on all my stations during my 30-day trial?

    Yes, you can install SpringboardVR on an unlimited number of stations during your 30 day trial.

  • Do I need to sign a contract?

    No, our software is month to month so you can cancel anytime.

  • Does SpringboardVR work with Oculus Rift or Windows Mixed Reality?

    The Oculus software platform currently does not allow for overlays, which we think is a core part of the experience our software is offering, as it manages your users’ experience even while in a VR title. Content that uses the SteamVR SDK is running through the SteamVR runtime which supports overlays but the Touch controllers still allow your users to get out of SteamVR and into Oculus’ in-VR dashboard using a hardware button. This means users can change settings and start titles without going through the SpringboardVR Content Launcher in VR – ultimately increasing the management burden for your location operators.

    We are in direct contact with Oculus and working on proper support for their software platform and hardware. Please be aware that running SpringboardVR in combination with the Oculus Rift is unsupported and we can’t offer any technical support for any issues you may run into.

    We currently support Windows Mixed Reality hardware provided you run SteamVR titles only. We are working directly with Microsoft to offer support for VR titles that aren’t using the SteamVR SDK and instead use the native Windows VR SDK (i.e. UWP VR apps) in the future.

  • What do I need during my setup?

    Make sure you have access to one of your Vive stations and an active internet connection. You also need to have your Steam and SteamVR accounts set up as well. Setups generally take 30 minutes to an hour.

    Also make sure to provide contact information in the calendar notes when scheduling your appointment.

    For setups outside the U.S., a Skype ID is recommended.

  • Do I need to purchase each title in addition to paying the per-minute price?

    We currently utilize Steam for content distribution. 95% of developers will provide you with Steam keys for free through our platform so that you can download and install content on to each of your stations at no cost. From there our launcher keeps track of the total number of minutes played per game and you will be billed accordingly at the end of the month. All of this is fully automated.

  • Can I still launch games outside of SpringboardVR after I put SpringboardVR on my computer?

    Definitely! If you need to open games via Steam or some other method simply close SpringboardVR via the system tray (with SteamVR open) and you should be able to open games how you'd like to.

  • Can I upload my own text descriptions, video previews, and other relevant game information?

    Yes, you can customize your game list however you want. We upload all relevant data for most games automatically––and you can change whatever you like.

  • Do all titles on your marketplace come included once I install SpringboardVR?

    All titles will be available for you to license but you will need to manually select which experiences you would like to offer at your VR attraction.

  • Do you support language translation?

    We provide translations for our Booking system, Monitor application, and Launcher software in:

    • English (U.S.)
    • Estonian
    • Finnish
    • French
    • German
    • Polish
    • Portuguese (Brazil)
    • Spanish (Spain)
    • Chinese (Standard Mandarin)
    • Japanese
    • Korean
    • Slavik
    • Hungarian

    If there is a language that you would like to request support for please contact our support.

    We also support manual translation of the category titles and game descriptions through editing the entries in your admin panel - though full translation support is on our roadmap.

    You can manually translate the game description in the dashboard by going to “Games” → Choose a game and click “Edit” → “Edit Game Details”.

  • Does content need to be installed locally on each station or can I stream content?

    Content needs to be locally installed on each PC.

  • What games can I add into the SpringboardVR Launcher?

    We support any VR game supported by SteamVR - though selecting games requires motion controllers such as the Vive controllers to operate.

  • What is the difference between SpringboardVR and Viveport Arcade?

    Customer Service
    We at SpringboardVR are very accessible and respond promptly to all inquiries and support-related questions. You will not find the same level of service and support at Viveport.

    Content
    Viveport Arcade offers quantity with 700 titles but SpringboardVR offers quality. We are committed to bringing you the best content optimized for LBE.

    Software
    Our software includes the following core features:

    1. In-HMD experience launcher - 3D VR Netflix-style environment from which your customers can easily make game selections, watch tutorials, and call for help.
    2. Admin panel- web application which enables you to manage/automate your arcade. You can add time limits, manage bookings, remotely launch games, add age restrictions. receive "call for help" notifications, etc.
    3. Online booking system - a widget which you can integrate into your website. Allows your customers to reserve online in advance and allows you to track customer data. Integrates with Square and with Stripe.

  • What PC specs do you recommend?

    1070 GPU and an i5 processor, 16GB of RAM and both a SSD and a HDD. A 256 GB SSD for the OS and apps and 1TB HDD for the VR content.

  • Will I be restricted to only using your content if I sign up for SpringboardVR?

    No. You can also license through Steam Site Licensing or by directly contacting the developer and negotiating a one-off deal. You can also add in-house created content provided it utilizes SteamVR.

  • I do not have internet access. Can you support me?

    We are working diligently to provide offline mode. Please stay tuned!

  • Can you support me if I operate a mobile/events based VR business?

    Yes! You simply need to have a WiFi connection at all times. In most cases a mobile hotspot will suffice.

  • Who can I contact with technical questions?

    Feel free to email us at anytime support@springboardvr.com.

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